Helpline Volunteer

Do you want to build your admin or customer service skills? Then we have the perfect volunteering opportunity for you...

We are are looking for enthusiastic volunteers who want to support our members and join our friendly team of staff and volunteers. In this role, you will be assisting with the incoming calls coming into the National Helpline. Our members get in touch for a whole host of reasons - no day is the same! Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds over the phone.

Duties would be varied ranging from dealing with basic incoming contact and referring any complex issues to our Membership Services team, updating our information library or carrying out research to support our work helping those with sight and hearing loss. You’ll receive full one to one training and gain a range of new skills and the confidence to use them. Although this is a remote role, there will always be a member of the team available to support you in your role.

We are looking for volunteers who would be available to support us on a Tuesday, Wednesday and Thursday and Monday mornings.

Volunteering is a great way of improving you own skills and supporting others - why not join the team and make a difference to real people's lives...... 

About the organisation

We are here because too many people are living with deafblindness and are not getting the help they need. We show people that there can be a life beyond deafblindness. We support people who are deafblind, their families and carers with anything from to emotional support to help around the home - and everything in between!

**Please check your Junk email folder in case any emails end up here, we will be touch with you within a few days by email. Friendly reminder that the charities/organisations emails may end up here too. **

Skills

The skills you need
Confident on the telephone
Have some life/professional experience of sight and hearing loss
Be able to communicate well on the phone and in emails
Self-motivation with the ability to work on your own initiative
Have basic admin and good IT skills, including outlook
Are open minded and non-judgmental
Patience and willingness to listen to people who may be going through a difficult time.