Telephone Wellbeing Volunteer

About us

Our vision is that people who are Deafblind, or have a combined sight and hearing loss, should have equal rights, access and opportunities, as all other citizens within society.

Deafblind UK is an organisation of and for people, who are Deafblind, or have a combined sight and hearing loss. We will champion the rights and interests of all people who are Deafblind or have a combined sight and hearing loss and will deliver quality services to support individuals to have autonomy and control over their lives. .Activities include:- Raising public and professional awareness of the needs of people who are Deafblind or have a combined sight and hearing loss. - Working in partnership with Deafblind people, public bodies, other voluntary organisations and the independent sector to provide information, advice and guidance alongside appropriate support and advocacy services to deafblind people and people with a combined sight and hearing loss. - To directly provide Independent Living Services which promote and enable individuals to have choice and control over their lifestyle and support their need for equality.

Keeping in regular contact with our members to check on their wellbeing is one of our key services.

What we do

We like to ensure that our members are receiving the best support possible from us; we do this by staying in touch with wellbeing calls, establishing how they are and going into general conversation. By asking how someone is, this may lead you to understand that they are lonely, depressed, needing some help in using technology etc - all areas where Deafblind UK can then follow up with support or it may be that they are absolutely fine and just happy to receive the phone call!


The role 
We are looking for confident, chatty and friendly individuals who can hold short conversations with our members over the phone. You could be chatting about similar interests or learning about their lives while making that 'check in' call - Whatever the conversation you’ll be making a positive difference.

Something as simple as a phone call could brighten up our members’ week!!

A Wellbeing Volunteer undertakes weekly calls to a range of members to check on their wellbeing. Offering support, advice, guidance and information over the telephone where needed.

What’s involved?

As a Wellbeing Volunteer you will:

• Contact members to see how they are, check on their wellbeing and if they require any further support from us
• Provide emotional support to members
• Contact members on their birthday
  
  

Process:

You will need an account to register your interest for this role. Once you have registered your interest you will receive an automatic email with next steps. If you have not received this in a couple of hours, please do get in touch as it may not have registered (volunteering@hiveportsmouth.org.uk). 

You will need to respond to the "Criteria Check" email to progress with this role. 

Please check your junk email folder in case any emails end up there.  Friendly reminder that the charities/organisations emails may end up here too. 

Skills

You don’t need to be local to the member and you don’t need experience to become one of our Wellbeing Callers. The majority of our members communicate with clear speech, so no specialised skills or knowledge is required. You just need to be comfortable talking over the phone, engaging, able to instigate conversations and commit to a regular weekly time slot to make calls to our members. We provide full training and ongoing support as part of your onboarding and the opportunity to join our growing team of amazing volunteers.

This role ideally requires a commitment of 2 hours a weekly at a set time and is based from home.

We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you access to the Deafblind UK calling system and provide feedback on calls you make.