Front of House

This role is about being friendly, smiley and comfortable talking to people about what we do, helping our members when they come to the hub to borrow and return items, and co-repairers when they come to the hub for a repair slot.

Tasks can include checking out items when members come to collect them, including ensuring IDs are checked on the first borrow and taking payments; checking items back in on return using our online system ‘myTurn’. As people come in for their repair slots, you’ll explain the process and provide them with paperwork to complete before linking them up with their volunteer repairer, taking donations and making cups of tea. The role involves working alongside other team members.

Ideally you will be able to commit to coming to the hub once a week or fortnightly (we’re open Weds, Fri & Sat 10 – 1 & Thurs 1 – 4). We do also need ad hoc people to help cover shifts, so if you’re only available once a month or so, feel free to also contact us.

About the organisation

Home to Repair Café Portsmouth & Portsmouth Library of Things. Aiming to reduce waste & carbon, share skills and possessions and have fun!

Process:

You will need an account to register your interest for this role. Once you have registered your interest you will receive an automatic email with next steps. If you have not received this in a couple of hours, please do get in touch as it may not have registered (volunteering@hiveportsmouth.org.uk). 

You will need to respond to the "Criteria Check" email to progress with this role. 

Please check your junk email folder in case any emails end up there.  Friendly reminder that the charities/organisations emails may end up here too. 

Don't forget you can add up any volunteering hours as part of Team 100 Opportunity - Hive Portsmouth or part of the Donate 100 things challenge Opportunity

Skills

You’ll be a friendly, confident person who enjoys talking to members of the public and is able to communicate effectively and promote the projects. Ideally, you’ll be able to quickly learn our systems with basic computer skills.