Helpline Volunteer

PARCS is a wide-ranging service with an excellent reputation in the Portsmouth area. PARCS promotes healthy relationships and alleviates the physical, emotional and psychological distress associated with interpersonal trauma including rape and sexual abuse/exploitation.

PARCS Helpline is available to support and listen to any adult in Portsmouth and Southeast Hampshire who has been affected by sexual violence, rape or sexual and/or domestic abuse.

The service aims to:

• Provide emotional and listening support

• Help with practical information and guidance

• Help with understanding and accessing relevant services and information

The Helpline service is provided by volunteers, coordinated by the Volunteer Coordinator and managed by the Adult Clinical Team Lead.


• Have an understanding of some of the effects of interpersonal trauma

• Have a background that includes the use of active listening

• Have experience of supporting vulnerable people from a range of backgrounds

• Have a calm and confident telephone manner.

• Are good active listeners and communicators

• Are resilient when hearing distressing material and manage their own stress well

• Are confident in talking with people who have been sexually abused/violated

• Have a commitment to personal development and are willing to learn and open to feedback

• Are reliable, consistent and dependable

• Understand the importance of confidentiality and safeguarding

• Have a commitment to equality & diversity principles

• Have a positive outlook and are enthusiastic

• Have a commitment to volunteering


  • Limited Physical Access
  • Not suitable for under 18's
  • Will require a criminal record check (DBS)
  • Will require references

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes No No No No No No
Afternoon Yes Yes Yes Yes No No No
Evening No Yes Yes Yes No No No

Availability Details

Volunteers should be able to commit to a minimum of 3 helpline shifts per month, for a minimum of 12 months, plus a monthly supervision group. The helpline currently operates on Mondays 11am-2pm, Tuesdays 4-7pm and Thursdays 4-7pm. Supervision currently operates on Wednesdays 6-7.30pm.


On enquiry

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