Events Assistant for Portsmouth Cathedral

Portsmouth Cathedral’s Events Assistants are the ‘face’ of our events, performances, and exhibitions, ensuring that visitors have a positive, enjoyable, and safe experience. The role will cover three areas: Front of House, Bar & Refreshments and Ticketing.  The main tasks are -

All Areas   - Look after visitors to make sure they are safe and happy  

- Function as a good ambassador of Portsmouth Cathedral supporting the vision, strategy, and mission  

- Answer visitor questions, queries, and problems, reporting to the appointed Portsmouth Cathedral Staff member if required  

- Assist in emergency evacuations of the site (full training will be given)  

- Represent the Cathedral by wearing the approved uniform  

Front of House   - Welcome visitors as they arrive for events  

- Check tickets and show visitors to their seats/areas  

- Sell programmes  

- Bar & Refreshments  

- Assist in setting up and clearing away refreshment service stations  

- Check stock levels at the start and end of a shift  

- Serve refreshments to visitors, including running bar facilities, tea & coffee stations, and other refreshment related services  

- Cash handling, checking floats are correct at the start and end of a shift  

- Use a card machine to take payments  

- Comply with the Cathedral’s premises licence and Age Verification Policy when serving refreshments  

Ticketing   - Assist in setting up the box office serving point  

- Check ticketing information when required, doing so in a manner which complies with GDPR  

Skills

- Well presented, with a friendly and approachable personality; possess a sense of humour and can-do attitude.

- Enthusiasm for, and willingness to engage with people so that they experience a high standard of customer service.

- Patience and tact are required in interactions with the public.

- Ability to work without supervision after thorough training; comfortable with working alone.

- An interest in community, cultural, creative and heritage events 

- Availability to volunteer for some evening and weekend events 


Details

  • Limited Physical Access
    Yes - we are happy for all to enquire about the role, and it will be decided on as a case-by-case basis.
  • Not suitable for under 18's
  • Will require references
    In line with Safer Recruitment, we will require two references.

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Flexible hours (mostly evenings) – we would require Bar Assistants to sign up for at least one shift per month. Ideally, we would like volunteers to give a minimum of 3 months commitment however, the longer you commit to this role the more you will benefit. 


Location

Portsmouth Cathedral
High St
Old Portsmouth
Portsmouth
PO1 2NH

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