Customer Service - Mobility Aids - Hayling Island

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective. Typical tasks include: > Liaising with the hub to arrange stock/deliveries/collections. > Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system. > Demonstrating how to use and look after our wheelchairs (and other equipment) > Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face > Receiving payments / donations and issuing receipts > Contacting service users about overdue and upcoming return of equipment > Signposting to other Red Cross services/providers > Actively promoting the Retail Mobility Aids offer/website These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Skills

We are looking for someone who: ideally has a customer service background Enjoys meeting people and has good interpersonal skills Is fit and able to lift/move wheelchairs. Is IT-literate (or willing to learn) Is willing to attend induction and foundation training Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities Will act in accordance with our values and behaviours framework Will treat people with respect and uphold their dignity

Details

  • Limited Physical Access
    Depending on risk assessment
  • No criminal record (DBS) check required
  • Not suitable for under 18's
  • Suitable for Families - (under 16's with an adult)
  • Suitable for Under 18's
  • Will require a criminal record check (DBS)
  • Will require a driving licence
  • Will require own vehicle or access to a vehicle
  • Will require references

When can I volunteer?

Start Date: 24/09/2020

End Date: 31/12/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Between 10am - 1pm Monday to friday, any shift


Location

Elm Grove
Hayling Island
Hampshire
PO11 9EF


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