Court Volunteer - Citizens Advice Witness Service

The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.

The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.

We have a partnership with the University\'s Community Lawyer unit, so are unable to accept University of Portsmouth students outside of this, unfortunately.


Witness Service volunteers need to have a caring, mature, supportive and empathetic manner towards others. You need to be friendly and approachable with good listening and verbal communication skills.

A non-judgemental, impartial and confidential approach to supporting others is essential.

Volunteers need to have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.

Volunteers need to be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.

Basic IT skills are necessary as we use an online training platform and communicate by email.


  • Not suitable for under 18's
  • Will require a criminal record check (DBS)
    Enhanced. We will help you to apply for this
  • Will require references
    We obtain these after informal interview

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

We ask for a commitment of 12 months after you have been trained (which can take 3 months) as there is much to learn and gain. You would need to be available between 9-5pm one day a week but the day can vary. We welcome suggestions for more flexible arrangements such as term time only.


Courts of Justice
Winston Churchill Ave

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