Telephone Befriender

During the coronavirus lockdown, this opportunity will be restricted to phone calls only.

Our Volunteer befrienders help improve the quality of life for older people who are socially isolated and may feel lonely. Our befrienders are introduced to a member with the purpose of them spending an hour or two each visit to bring friendship, company, and a chance to chat. 

As part of the visit there may be a practical purpose, such as reading a newspaper to a visually impaired person, or accompanying the service user shopping or include a recreational activity. The aim of our befriending schemes are to support and encourage the member to access services and facilities within the community they live in.

We are unable to engage students

Note that the following will be expected from you:

• Will need to complete basic reporting and administrative tasks associated with the role. (e.g. Expenses Claim Forms, Record of Visits).

• Should inform your named contact at the earliest opportunity of any change in circumstances which affect your ability to continue with volunteering, such as holidays or periods of time you cannot volunteer.

• To be familiar with and to adhere MHA’s Health and Safety Policies and policies relating to your volunteering role.

• You will maintain confidentiality, except in reporting back to the person that supports you, or in circumstances that will be discussed in your training.


To establish and build a friendly and open befriending relationship with the member whilst establishing and maintaining appropriate boundaries.

To befriend an older person(s) on a one to one basis to undertake activities as agreed by the older person


  • DBS check required
  • Limited Physical Access
  • Not suitable for under 18's
  • Volunteers covered by insurance

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


This opportunity has no specific location.

Before you can register your interest in this opportunity you must either login or register as a volunteer.

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Register as a Volunteer