Age UK Portsmouth Information & Advice Service - Form Filling Volunteer

Information and Advice is an independent, confidential service which plays a crucial role in improving quality of life. It enables people to secure their rights and entitlements, make informed choices about public services and play a full role in their communities and society.

Our Information & Advice team provide advice by telephone, face to face and by email. They cover a wide range of issues including welfare benefits and money, social care, health, employment, consumer, housing and discrimination. The aim of the service to provide people with the facts so they can make choices and decisions knowing that they have been given reliable information.

We are currently building a team to support our ever growing service to make sure we are reaching the people who need our help to make the most of their life. Volunteers may help us in our centre at The Bradbury Centre or the Paulsgrove Pop-in Centre, or within someone's home.


Key Volunteering Tasks

  • Interview older people and their families about their health and care needs
  • Carry out home visits in mutually agreed areas of the city
  • Complete lengthy but simple to follow, health benefit forms such as; attendance allowance and blue badge applications
  • You will be responsible for collecting and recording accurate case studies for every appointment via the charities CRM system
  • Liaise closely with the I&A manager and fellow volunteers, seeking advice, guidance and support where required
  • Participate in training available and team meetings
  • All Age UK Portsmouth volunteers must be willing to have a Disclosure & Barring Service check

Application Forms are also available from Portsmouth Together at Central Library.


Personal Qualities Most Suited to Role:

  • A commitment to your role as a volunteer
  • Good knowledge of benefits
  • Potential volunteers will need to be able to demonstrate strong literacy, numeracy and IT skills
  • The ability to communicate effectively with a wide variety of people at all levels
  • A friendly and patient personality
  • Be able to provide clear and concise information to clients in person, on the phone and by email
  • The ability to ensure impartiality and confidentiality when dealing with clients
  • A non-judgmental approach when dealing with service users


How much time do I have to give?

It is hoped that you would be able to provide your services at least one day per week.


  • DBS check required
  • Limited Physical Access
  • Volunteers covered by insurance

When can I volunteer?

Start Date: 25/10/2016

End Date: 31/08/2020

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


The Bradbury Centre
16-18 Kingston Road

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