AbilityNet Tech Volunteer Role Profile

Do you have a passion for the power of technology?

Our vision is to create … “A world in which digital services are equally accessible to all” As an AbilityNet Tech volunteer you can help unleash the power of technology to ensure that older people and disabled people are not excluded from the digital world.

All across the UK our 300 volunteers support older and/or disabled people at home to offer one-to-one support with their technology, whether that’s a computer, laptop, smartphone or tablet.

Our volunteers:

• Trouble shoot technical issues.

• Offer impartial advice on technology.

• Set up new tech and install hardware and software.

• Show people how to use their tech at home e.g. shop online, send and receive emails and Skype with family and friends.

• Make adaptations to support a disabled person’s specific technology needs. What will I be doing?

• Contacting clients to arrange a date/time to support (home visits or supporting them remotely). • Carrying out tech support for the clients you have accepted.

• Feeding back on progress via our online ticketing system.

• Supporting your local Coordinator with promoting the volunteer service in the local area.

• Getting together with other tech volunteers at team meetings and wider company events.

• Undergoing training on technology, particularly adaptive technology.

• Supporting other volunteers through our online chat facility.

 You don’t need to be a tech guru to help out. If you use a computer at home or work, and perhaps support family and friends with their tech issues, you are likely to have the skills we need:

• A passion to help others.

• Good IT and computer skills.

• Knowledge of standard operating systems and software.

• The ability to communicate well with people.

• Patience and empathy.

• Your own transport or good transport links.

What are the benefits to me? 

As an AbilityNet Tech volunteer you can:

• Change the lives of disabled and older people.

• Benefit from technology and disability training.

• Network with a nationwide team of other Tech volunteers.

• Be flexible with your volunteering and plan it around your other work and home commitments.

How much time will I need to offer?

The service is client led and will depend on the demand in your local area. The work is flexible and you can arrange visits around your home and work commitments. On average a volunteer undertakes 4 hours of volunteering a month, this can be in or out of work hours, in the evenings or weekends.

18 years and over

Skills

-Basic understanding of IT  systems

- A can-do attitude

- Reliable volunteers

- DBS check needed